1. Return Policy

1.1 Main Return Conditions

• Returns are accepted only for wrong products or wrong color deliveries.
• Returns are not accepted for personal preference or change of mind.
• Products are delivered in sealed packaging to ensure safety and product protection.
• Customers must complete payment before opening the package.
• If you have any concerns, please keep an unboxing video as proof.
• Advance payment is non-refundable if the delivery is refused.
• All products are delivered according to the official specifications provided by the brand.
• For manufacturer-related issues, returned products must be sent with intact packaging and accessories.
• Damaged packaging may result in cancellation of the return request.

1.2 Before Placing an Order

• Read the product specifications carefully before ordering.
• Make sure you fully understand the product features.
• Contact us before ordering if you have any questions.

2. Warranty Policy

2.1 Warranty Duration

• Each product has its own warranty period.
• Warranty duration ranges from a minimum of 7 days up to 3 years.
• The exact warranty period will be mentioned in the product description.

2.2 Warranty Service Process

• Products can be submitted directly to our service/display center.
• Products can also be sent via courier service.
• Courier charges must be paid by the customer.

3. Technical Support

3.1 Common Issues

• Product usage assistance
• Configuration support
• Phone-based support for simple problems

3.2 Complex Issues

• Hardware-related problems
• Products requiring servicing
• Products may need to be sent to the service center

4. Product Return Process

4.1 Return Address

Return address will be provided after contacting customer support.

4.2 Return Requirements

• Products must be returned with original packaging.
• All accessories must be included.
• Physically damaged products are not eligible for return.

5. Important Notes

• Contact customer service before starting a return process.
• Take photos of the product before sending it.
• Include the purchase invoice or receipt with the product.
• Return shipping charges must be paid by the customer.
• Keep the warranty card safe for warranty claims.

6. Product Exchange Policy

6.1 Exchange Eligibility

• Wrong product delivery
• Wrong color delivery
• Damaged product during delivery

6.2 Exchange Process

• Instant exchange facility available
• Subject to stock availability
• Exchange possible with products of equal value

রিটার্ন ও ওয়ারেন্টি নীতি

অর্ডার করার আগে আমাদের রিটার্ন, ওয়ারেন্টি এবং এক্সচেঞ্জ নীতিমালা ভালোভাবে পড়ে নিন।